Return & REfunds

 worry free shopping

Nature’s Nutra is committed to providing our valued customers with peace of mind when purchasing from us. All products shipped from Nature’s Nutra can be returned within 30 days of receipt of shipment if it meets the all requirements below.

Important Return Information

If you received products that are defective, damaged, expired, or have quality issues, you may request to return the product within the allowed return period. Nature’s Nutra will process your request within 1 - 3 business days.

  • If the item is in stock, you have the option for a refund or replacement.

  • if the items are out of stock, we will process a refund for you.

Requirements for Return

Although Nature’s Nutra has a 30 days return policy on all of our products, items with the following conditions are not eligible for return:

  • Due to the safety of our customers, if the bottle safety seal is broken then it is not eligible for return.

  • Products that are misused, damaged, modified, or is in an unsaleable condition due to customer tampering.

  • Products that are missing parts, missing or altered labels, missing or altered serial number.

  • Expired or near expired products (6 months before expiration).

Return Labels

If you are returning the product due to the following reasons, we will send you a free return shipping label:

  • Product was damaged during shipping.

  • We sent you the wrong item.

  • Product is expired upon delivery.

  • Product is defective or have quality issue.

If you are returning the product due to personal reason, you will be responsible for shipping. Reasons such as:

  • Purchased wrong item, wrong size, wrong color, etc.

  • Purchased too many, or no longer need it.

  • Unable to use the product due.

  • Don’t like the product, buyer’s remorse, etc.

Return Instructions:

1. All returns must have an RMA number. Please reach out to our customer service team here to request an RMA (Return Merchandise Authorization) number. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.

  • If returning for personal reason, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. Opened or product no longer in “New” condition maybe rejected of return service at Nature’s Nutra sole discretion.

  • If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled.

  • Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, and any free gift if it was part of the combo. Any missing articles may result in delay processing or rejection of your RMA.

2. Once we’ve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Nature’s Nutra and your credit card company.

Disclaimer:

  • Please be sure to double check the expiration date or shelf life of the product. If there is anything wrong with the product, please contact Nature’s Nutra Customer Service within 7 days of receipt of shipment.

  • If you have any question or concern regarding the authenticity of the product you received, please prepare the bar-code and lot number that is provided on each bottle and contact Nature’s Nutra customer service team.

  • Refund on original shipping cost paid for priority and/or expedited service is solely at Nature’s Nutra discretion.